c9 provides more than your typical consulting service. We focus on understanding your business needs and the activities that drive income which enables us to implement true business systems.
Our consultants have decades of experience in scoping, implementing managing and supporting business technology projects. We provide realistic advice and guidance during the entire project lifecycle, extending to ongoing maintenance and support. We are there for the long haul.
C9 gets IT right the first time, on-time, within budget and quality. Contact us to get the most out of your business technology investment.
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Business Requirements Study (BRS)
c9 offers a unique value added service to our prospective clients. We know that it is important to define the business needs, requirements, project vision and expected business outcomes right at the beginning. Our process is to agree on these requirements before you sign up and purchase software.
There is no obligation to purchase our software upon completion of this report. This process will ensure that your resulting project is based on a real business case and understanding of ROI.
Organisational Change Management
The ultimate success of a project is dependent on your people embracing the new initiative and being competent in using the system and adopting new business processes.
Implementing a structured change management approach significantly increases the overall success of projects in meeting objectives, adhering to time frames and realising the expected return on investment.
Managing desired change involves having a clearly defined future state and a passion for enabling and empowering people to transition to the new way of doing things. It is not organisations that change - it is the individuals within an organisation that change, one person at a time.
c9 will help you achieve your desired change, improve productivity and increase performance through a structured change management approach.
Large scale change programs are about transforming your organisation. You need to support management, engage key stakeholders, identify the business benefits and WIIFMS (what's in it for me), actively manage resistance and develop ongoing reinforcement activities. These activities must also combine with communications and training targeted at all levels to achieve the desired transformation.
Smaller scale change programs are about doing things different in a discreet area of the business and the level of change management required can be tailored to suit.
Project Implementation Services
c9 offers a complete implementation service which is grounded on a structured implementation methodology. Having completed the BRS, the project team can fast track the implementation by focusing on
- Design and Configuration
- Data Migration
- User Acceptance Testing
- Cutover and Go Live
Many of the organisations in the not-for-profit sector know that they are missing out on fundraising opportunities but are not sure how to change that or where to start. Fear about alienating supporters by asking for more, asking too often, asking for major gifts, asking for a gift in a Will are all concerns carried by board members and managers.
Let us help you grow your income by helping you take
a strategic approach to fundraising. We understand that donor management bridges relationship management, communication and transactional information.
Beginning with a clear vision for your organisation fully aligned with your mission will inform the development of a high level fundraising and communication strategy. c9 can help you to develop a plan to creating a whole-of-life donor value approach from acquiring new donors to your donors becoming your greatest advocates, and of course, including your organisation in their Will.